• Paradyse Perfumes wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold.
• Improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

Refund Policy

• Paradyse Perfumes is not responsible for any damage after the delivery of the products.
• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
• Refunds are applicable only if you find that our fragrance significantly differs from the inspired version of the fragrance it's based on.
• In case of a refund to be claimed, kindly contact our customer care on +91-9650338288 or write to us on paradyseperfumes@gmail.com with the necessary images and videos related to your claim with subject line “Refund For ”.
• Contact the customer care team on +91-9650338288 if the order is marked as delivered and is not received by the customer, within 24 Hours of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
• Any cash on-delivery refunds shall be initiated through electronic transfer provided by the customer in the above manner within upto 15 business days.
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
• If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Paradyse Perfumes.
• Paradyse Perfumes will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

Exchange Policy

• We understand that sometimes a different fragrance may better suit your preferences. Therefore, we offer exchanges within the same 24 Hours window.
• To be eligible for an exchange, your item must meet the same conditions as mentioned for returns.
• Please contact us at paradyseperfumes@gmail.com to initiate the exchange process.

Exchange T&C

• Customers are responsible for return shipping costs.
• For exchanges, if the new item costs more than the original, the price difference will be charged. If it costs less, the difference will be refunded.
• We reserve the right to refuse returns or exchanges that do not meet the outlined criteria.

Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund/exchange can be initiated after a thorough verification of the refund policy.
• The customer should contact our customer care within 24 hours in the event they receive a damaged/broken/ leaked product

Cancellation Policy

• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited in the customer's account within 15 days of cancellation acceptance.
• Orders cannot be canceled once shipped from the warehouses and an amount of 150 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).